This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Head of Network and Retail Operations

The Head of Network and Retail Operations will lead and drive the ownership experience for Lynk & Co products. This role is both strategic and operational; you will lead the Aftersales team, but you will also support Lynk & Co retailers in their daily operations.

The role will deploy and manage Lynk & Co’s commercial strategy in the respective market to optimize sales & profitability via the Lynk & Co dealer network.

What You'll Do

• Develop & optimize the retail body network in Europe
• Develop the Aftersales strategy, and lead the work to transform the strategy into tangible action plans
• Execute Lynk & Co’s strategic targets by developing the retail agenda, leading to reaching long-term & short-term targets
• Be in charge of securing the corporate identity in the retail arena
• Drive the commercial ecosystem (system & processes) in the retail network
• Responsible for dealer standards, retail terms & conditions, and annual dealer audits
• Drive the composite reporting & analyze retail profitability & efficiency
• Responsible for total retail competence
• Develop a total customer satisfaction process measurement model, analyze results, and initiate actions
• Act as a leading personality with excellent communication skills and high integrity
• Operate with a strong sense of delivery and eagerness to achieve timely, quality results

What You Should Have

• Bachelor's degree in business/marketing, or a related field
• A minimum of 8 years of experience in the automotive industry, particularly in Sales, Aftersales, or Dealer Network Management
• Proven leadership and management capabilities with the ability to listen, engage, create results through others, and implement business decisions
• Strong communication and collaboration skills
• Customer-focus with strong negotiation skills, resilience, and the ability to prioritize tasks effectively
• A team-oriented spirit with excellent interpersonal abilities
• A great commitment and passion for the role, business-driven, well-organized and proactive
• Fluency in English and local language

Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest 2025-08-17. This position will remain open during the vacation period, but there will be a pause in our recruitment process. This means we will not be actively reviewing applications, conducting interviews, or responding to inquiries until after the vacation period. We appreciate your patience and understanding, and we look forward to resuming the selection process once we’re back.

To learn more about us, check out our website and follow us on LinkedIn and Facebook.