This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

For our engagement center in Maastricht, we are looking for an inspirational leader with a hands-on mentality to support and guide a group of customer support agents on our Technical Service team.

TEAM LEAD

You will lead a team of approximately 15 technical service advisors. You oversee and secure both the quality and efficiency level of the work and the knowledge level of the team members.

What you'll do 

• Coach and guide a team of advisors (Technical Service Advisor) evaluating work results and performance on an individual, group, and market level 
• Identify training needs and execute some training modules in collaboration with the EC trainer
•  Participate in the recruitment process for TSA roles 
• Secure the onboarding and offboarding processes
• Support and coordinate administrative and global initiatives/tasks upon request
• Join in projects
• Perform advisor tasks to stay up to date regarding customer queries

What you'll bring

• A solid experience working in an automotive customer service environment (i.e. service advisor, call center agent at a dealership)
• Familiarity with the cornerstone cases a workshop environment can produce
• German language skills - not mandatory, but will be seen as an advantage

To be successful in the role you possess a true customer- and technical-focused mindset, planning and organizing skills, and a hands-on mentality.

Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com)

 The contract offered for this role will be first one year temporary with the possibility to be extended and changed into permanent.

Our recruitment process

We work with a competence-based framework. You apply by submitting your LinkedIn profile or CV written in English and answering a few questions.

As part of our recruitment process, we use psychometric assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest 27th of June. We will do an ongoing selection of candidates during the application period, so don't hesitate to submit your application today.

To learn more about us, check out our website and follow us on LinkedIn and Facebook.

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