(German-Speaking) Customer Engagement Advisor

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

For our Engagement Centre in Maastricht, where we handle all customer queries, we are looking for new talent to support our German team members in the seven different markets we operate in. Sounds interesting? Keep on reading. It’ll be fun!

Engagement Centre Sales Advisor

The European Engagement Centre in Maastricht was opened in April 2020. Our first batch of superstars has already built the foundation for game-changing customer service, but now we’re looking to grow. For Lynk & Co, it’s all about thinking outside of the box and creating “wow” experiences for our members. Most importantly? A personal approach is key. No robots wanted.

What you'll do

Your main superpower is offering extremely good customer service via different communication channels. You are at the frontline of our company handling various customer queries as mentioned below. So, as you can imagine we are looking for high-quality brand ambassadors.  

A glimpse of the tasks:

• Handling all incoming customer queries around our mobility concept, products, offers, etc.
• Selling our damn good car and cool gear
• Engaging with customers on various social media platforms
• Support in the event registration for our Clubs
• Offering basic technical customer support (You don’t need to be too tech-savvy, we’ll teach you. Although, being a computer expert could come in handy!)
• And a few other fun tasks as they come up (okay, maybe more than a few… but that’s the fun part of a growing company!)

What you should have

• At least two years of experience working as a customer service agent or similar job
• A GREAT service (and sales!) mindset 
• A secondary-level education or higher
• Good computer skills 
• You a (near-)native German speaker  
• An excellent command of the English language 
• Ping pong skills appreciated but not mandatory
• Living in/around Maastricht or willing to move to the area

What we offer

Sure, we have all the basics in place like pension, wellness allowance, and insurances. But that's not the reason you choose us… You want to work with us because you will:

• Be part of a global and diverse team, with teammates from over 26 countries and a 50/50 gender split
• Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. There’s a running club if you’re into that sort of thing, Mario Kart tournaments, lunch dance sessions, after work get together etc.
• Be part of creating something new that has never been done before. The pace is fast and it is never boring!
• Get the best of both worlds: a start-up atmosphere with the support of an established organization
• Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact
• We offer a base monthly salary of €2,396 for a 38-hour week (with additional overtime hours paid at a rate of €14.54/hour)

Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position or have any questions about the recruitment process, please reach out to the recruiter, Matthew Venick, at: matthew.venick1@lynkco.com.